Frequently Asked Questions
Everything you need to know about your Monti Coolers experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused products in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are Monti Coolers bags waterproof?
Yes, our coolers feature a high-performance water-resistant exterior and a leak-proof interior lining to ensure your belongings stay dry and your ice stays contained.
Do you offer a warranty on your products?
Every Monti Coolers product comes with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I clean my Monti Cooler?
We recommend spot cleaning the exterior with mild soap and warm water. For the interior, wipe down with a damp cloth and allow it to air dry completely before storing.